Subscribed Newsletter: Comcast, Disney say no to easy canceling. Something’s not clicking.

The obsession with blocking cancellations misses the true thing businesses should be focusing on.

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Comcast, Disney say no to easy canceling. Something's not clicking.

Canceling a service shouldn't be difficult. An anodyne statement, right? No one wants to answer condescending questions like "Are you sure?," navigate phone menus, wait for a representative, and sift through emails for an account number — only to be forwarded somewhere else, disconnected, or told to call back later. That's why when the Federal Trade Commission recently approved a popular rule requiring businesses to make canceling services "at least as easy" as it was for customers when they signed up, you would think it'd be a no-brainer. Well, it turns out some big companies don't agree. READ MORE Subscribed is presented to you by Zuora. The opinions expressed are personal opinions, not those of the company. The companies mentioned in this newsletter are not necessarily Zuora customers. Zuora Inc. 101 Redwood Shores Parkway, Redwood City, CA 94065 Mail: info@zuora.com | Phone: (800) 425-1281 © 2023 Zuora Inc. All Rights Reserved. Forward to a Friend If you wish to update your email preferences, visit our Subscriber Portal, or unsubscribe from future emails.

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