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Let me tell you three quick stories. I was having lunch with the CFO of a $70M SaaS company when he dropped a quiet bomb: "We have a 20-person team in accounting whose only job is fixing errors in cleaning up sales quotes." Why? Because 60% of those quotes were wrong. Not a typo — six out of ten. That meant revenue delays, frustrated customers, and Finance constantly playing defense — fixing problems instead of preventing them. Even worse, the CEO's response? "Don't touch that team. It's the only thing keeping us afloat." Two weeks later, I shared this story with a partner at an accounting firm. "That's nothing," she said and proceeded to tell me about one of her clients who had written a million-line code workaround just to scrub data from their various order, quoting, and e-commerce systems — just so revenue could be recognized. No one understood how it worked anymore, and the manual work just kept piling up. Every quarter, Finance braced for impact. And finally, another CFO told me that at her company, audit fees skyrocketed because their accounting firm demanded to manually review every single contract change before signing off on the quarterly financials. What was the common thread? | | |
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