Subscribed Newsletter: Why modern Collections teams are shifting from ‘pay up, or else’

Traditional collections processes focus on recovering one-time payments, but this outdated approach risks customer relationships.

                                                    ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏  ‍͏  ͏ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­ ͏‌ ­ ­ ­ ­  

[ Zuora's Subscribed Weekly Newsletter - We subscribe to modern business ] [[https://www.zuora.com/subscribed/]]

Why modern Collections teams are shifting from 'pay up, or else'

Most collections processes were designed for transactional, one-time payment businesses where the goal was to recover as much money as possible from products that were already shipped, or services that were already rendered. Essentially, you were shaking people down, hoping to get eighty cents on the dollar. But in a recurring revenue business, we're talking about ongoing customer relationships. That traditional mindset is outdated, and puts your whole business at risk.

Keep reading

[ Zuora black logo ]

Zuora Inc.101 Redwood Shores Parkway Redwood City, CA 94065 Mail: info@zuora.com | Phone: (800) 425-1281 © 2025 Zuora Inc. All Rights Reserved.     If you wish to update your email preferences: Visit our Subscriber Portal, or unsubscribe from future emails.

If you wish to update your email preferences, visit our Subscriber Portal, or Unsubscribe from future emails. You can also email us at unsubscribe@zuora.com.