Over the last few months, I've been having more and more conversations with companies kvetching about their internally built billing systems.
In one conversation, a chief accounting officer told me their company is desperate to replace their aging, homegrown billing system because it's blocking them from implementing the initiatives that will fuel their next stage of growth: cross-sells, annual contracts, and more. Another finance leader flagged a looming compliance risk, realizing their current billing setup simply isn't built to handle the regulatory demands coming their way.
And a revenue leader shared how, as their company started courting much bigger customers, their billing system suddenly became a bottleneck. The ability to do complex deal structures, custom contracts, and one-off pricing plans were sitting on the docket, waiting for some future upgrade that was itself blocked by even more urgent customer features.
How did they get there? Their engineering culture.
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